We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.
The GBSC (Global Business Services Center) is the shared services organization for Mastercard. Consistent with the One LFI model, GBSC is partnering with the Law and Franchise Integrity team to build a legal shared services function. The GBSC team is predominantly co-located in a collaborative working environment in the heart of the MasterCard Technology Operations headquartered in St. Louis, MO. Select regional hubs exist to provide additional scale and agility. The GBSC provides services to all regions and all business units spanning 50 countries.
The Specialist, Contract Services serves on a team of contract negotiators within the broader GBSC Legal Services team. Reporting to the Director, Contract Services, this position will perform end to end contract services and be accountable for delivering positive customer experiences and efficient business results.
Does the pursuit of excellence appeal to you?
Are you committed to customer service?
Do you enjoy solving legal and business problems?
Are you passionate about identifying and implementing process improvements?
If so, keep reading as this might be the perfect role for you.
You will perform end to end contract preparation and execution processes for assigned portfolio of transactions, beginning with receipt of requests for contract generation through contract signature
Receive contract requests and conduct triage to ensure adherence to established business policies, processes and procedures
Review, draft and negotiate routine vendor and commercial contracts including confidentiality/non-disclosure agreements, software license agreements and related support service agreements, consulting services agreements, and other agreements routinely used in financial and information technology service sectors
Ensure that all agreements are prepared, revised and executed in consultation with the business unit client and other subject matter experts, and in accordance with approved policies and playbooks
Analyze contract requirements, special provisions, terms and conditions to ensure compliance with appropriate laws, regulations, policies and procedures
Provide superior customer service according to the GBSC standards in terms of quality, response time, resolution time and adhering to Service Level Objectives
All About You:
LLB degree, combined with relevant experience required.
Solid legal and business acumen, sound analytical and problem solving skills
Demonstrated ability to manage workloads involving tasks of varying priority and complexity
Excellent communication and interpersonal skills, with emphasis on collaborating with key legal and business stakeholders to negotiate and confirm legal and business contract terms
Advanced negotiation skills
Ability to recognize when to escalate and when to exercise independent judgement and discretion in reviewing/ negotiating contracts
Demonstrated strength in customer focused service orientation
Knowledge of European, Middle East, Africa, Asia Pacific, Latin or Caribbean legal systems and business practices a plus
Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact firstname.lastname@example.org and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
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